Privacy Policy

Personal Identification Information

When you submit a Singapore visa application through our portal, we collect comprehensive personal identification information required by Singapore immigration authorities.

• Full legal name as shown on your passport
• Passport number, issue date, and expiry date
• Nationality and country of passport issuance
• Date of birth, place of birth, and gender
• Current residential address in your home country
• Email address and phone number with country code
• Emergency contact person details
• Occupation and employer information

Travel and Accommodation Information

We collect detailed information about your travel plans to Singapore, which is required by Singapore immigration authorities for security screening.

• Planned arrival and departure dates
• Flight number, airline name, and departure city
• Port of entry (airport, land border, or seaport)
• Complete accommodation address in Singapore
• Hotel name and booking confirmation
• Purpose of visit to Singapore
• Previous travel history to Singapore

Technical and Usage Information

Like most websites, we automatically collect certain technical information when you visit our platform to improve our services and maintain security.

• IP address and geolocation data
• Browser type, version, and language settings
• Device information (type, operating system, screen resolution)
• Pages visited, time spent on each page, and navigation patterns
• Cookies and similar tracking technologies data

Payment and Financial Information

When you pay for our services, we collect payment information necessary to process your transaction securely. We do not store complete credit card details on our servers.

• Name as it appears on credit/debit card
• Billing address associated with payment method
• Transaction amount and currency
• Payment confirmation and receipt number
• Last four digits of credit card (for reference only)

Primary Service Purposes

• Processing and submitting your visa application to Singapore immigration authorities
• Verifying the accuracy and completeness of information provided
• Communicating with you about your application status
• Sending you approval confirmations and reference numbers
• Providing customer support and responding to inquiries
• Processing payments and issuing receipts

Service Improvement and Analytics

• Analyzing user behavior to improve website functionality
• Identifying and fixing technical issues
• Conducting statistical analysis to understand application trends
• Monitoring service performance and response times

Security and Fraud Prevention

• Detecting and preventing fraudulent applications or identity theft
• Verifying user identity and preventing unauthorized access
• Monitoring for suspicious activities or security threats
• Complying with anti-money laundering regulations

Singapore Immigration Department and Government Agencies

Your visa application data is transmitted securely to Singapore's Immigration & Checkpoints Authority (ICA) as part of the official application process. This is the primary purpose of collecting your information.

Payment Processors and Financial Institutions

Your payment information is shared with third-party payment processors who handle transactions securely. These processors are PCI-DSS compliant and use industry-standard encryption.

Service Providers and Business Partners

We may share limited information with trusted third-party service providers who assist us in operating our website and providing services. These service providers are contractually obligated to keep your information confidential.

Legal Requirements and Law Enforcement

We may disclose your personal information when required by law, court orders, or government requests, or to protect the rights, property, or safety of our company, users, or the public.

Technical Security

• 256-bit SSL/TLS encryption for all data transmissions
• Encrypted data storage using AES-256 encryption
• Firewalls and intrusion detection/prevention systems
• Regular security audits and penetration testing
• DDoS protection and traffic filtering

Access Controls

• Role-based access control (RBAC) systems
• Multi-factor authentication for staff access
• Strict need-to-know access policies
• Regular access audits and reviews

Organizational Security

• Mandatory security training for all employees
• Confidentiality agreements with staff and contractors
• Clear data handling policies and procedures
• Incident response and breach notification protocols