Refunds Policy

1. SG Arrival Card Service

The SG Arrival Card is provided as a free assistance service to help travelers prepare for entry into Singapore. We do not charge processing fees for completing or submitting the SG Arrival Card form. If any unexpected charges appear related to this service, please contact us immediately at sg@visa.org.sg for clarification and resolution.

2. Visa Application Processing

Visa applications are processed according to the timelines provided at the time of application submission. Please note the following regarding payments:

• Processing fees are non-refundable once the application has been submitted to immigration authorities
• Application rejections are final and non-refundable decisions
• Visa denials do not entitle applicants to refunds regardless of reasons
• Changes to visa requirements after application submission do not warrant refunds

3. Refund Eligibility

Refunds may be available in the following limited situations:

4. How to Request a Refund

To request a refund, please contact our support team with the following information:

Email: sg@visa.org.sg
Response Time: We will review your request and respond within 7-10 business days with a decision and next steps.

5. Refund Processing Timeline

6. Non-Refundable Items

The following charges and services are non-refundable under all circumstances:

• Processing fees once your application has been submitted to Singapore immigration authorities
• Service fees for fully completed services
• Visa processing fees charged by immigration authorities
• Travel insurance or third-party services purchased separately
• Changes to travel plans beyond our control
• Applications rejected by immigration authorities for any reason
• Expedited processing fees (non-refundable once processing begins)

7. What If My Refund Hasn't Arrived?

If your approved refund has not appeared in your account after 14 business days:

• Contact your bank or payment provider first, as delays may occur on their end
• Provide them with our refund confirmation number and processing date
• If your bank cannot locate the refund, contact us again with your bank's reference number
• We will investigate the matter and work with your financial institution to resolve the issue

8. Disputes and Appeals

If you disagree with our refund decision, you may submit an appeal within 30 days of receiving our decision. Your appeal should include any new evidence or information that supports your request. We will conduct a final review and communicate our decision within 10 business days.