Refunds & Payment Policy
Complete transparency about our SG Arrival Card service, pricing, and why it's a final, non-refundable purchase
SG Arrival Card is 100% Non-Refundable
Once payment is processed for the SG Arrival Card, it is 100% non-refundable under any and all circumstances. This is a final purchase of a digital immigration service that cannot be undone or reversed.
Your payment guarantees that we will process and provide your SG Arrival Card approval according to your travel date. There are no exceptions to this policy.
100% Final Purchase
All SG Arrival Card payments are completely final and binding. Once processed, no refunds will be issued under any circumstances, without exception.
Service Timeline
We provide your SGAC approval before your travel date. Payment confirms purchase and activates our processing of your application.
Full Protection
We maintain complete records of your transaction, including authorization details, IP logs, device data, and submission confirmation for security.
What Happens After You Pay
When you complete payment for the SG Arrival Card, you're purchasing a complete digital immigration service. Here's exactly what you should expect:
Immediate Payment Processing
Your payment is confirmed and recorded with full transaction details including cardholder authorization, IP address logs, and device metadata.
Application Processing Begins
Our team immediately begins processing your SG Arrival Card application with all the information you provided during checkout.
SGAC Approval Before Travel
We provide your complete SGAC approval and reference number before your travel date. This approval is delivered via email with all necessary documentation.
Use Your Approval
Your SGAC approval is valid for entry into Singapore during your specified arrival window. The service is non-refundable at this stage and beyond.
Why Payment is Final & Non-Refundable
When you pay for the SG Arrival Card, you're not reserving a service—you're purchasing it. Here's what makes this a final transaction:
- Service Activation: We immediately begin processing your SGAC application upon payment
- Operational Costs: Payment covers our staff time, system resources, and immigration authority submission fees
- Digital Service Delivery: We provide a non-physical digital product that cannot be restocked or resold
- Government Processing: Your information is submitted to Singapore immigration authorities, making reversal impossible
- Non-Transferable: Your SGAC approval is personal and non-transferable to any other person
Complete Records We Maintain
To ensure transaction security and compliance with Singapore immigration requirements, we maintain comprehensive records of every payment and service delivery:
- • Full Cardholder Authorization: Complete payment authorization details from your card issuer
- • IP Address Logs: Your IP address at the time of payment for fraud prevention and verification
- • Device Metadata: Device information, browser details, and operating system used during purchase
- • Timestamped Transaction Records: Exact date and time of payment processing with all transaction details
- • Confirmation of Successful Submission: Proof that your application was successfully submitted to Singapore immigration authorities
- • SGAC Approval Reference: Your unique SGAC reference number and approval timestamp
- • Application Data Archive: Complete backup of all information you submitted with your application
This Policy Applies to All Situations
The non-refundable nature of the SG Arrival Card applies to all scenarios without exception. Here are common situations people ask about:
Change of Travel Plans
If you cancel your trip to Singapore after payment, your SGAC payment remains non-refundable.
Visa Denial from ICA
If your Singapore visa application is denied, your SGAC payment is still non-refundable.
Never Use the SGAC
If you decide not to travel after receiving your SGAC, the payment remains non-refundable.
Personal Emergency
Personal circumstances, family emergencies, or health issues do not qualify for refunds.
Accidental Payment
Accidental or duplicate payments are non-refundable. Double-check before submitting.
System or Technical Issues
Technical errors on our platform do not invalidate the final nature of your payment.
Before You Make Your Payment
Since the SG Arrival Card is 100% non-refundable, please verify the following before completing your purchase:
- You understand the service is final and non-refundable
- You have confirmed your travel dates to Singapore
- All your personal information is accurate and matches your passport exactly
- You've reviewed all Singapore visa requirements
- You've checked the SG Arrival Card guide for complete information
Understanding the SG Arrival Card Service
The SG Arrival Card is a legitimate, required digital service for entry into Singapore. When you purchase it, you're paying for:
What You Get
- Professional application processing
- Guaranteed SGAC approval before travel
- 24/7 customer support
- Secure data handling and encryption
- Email confirmation and documentation
Why It's Non-Refundable
- Service delivered immediately
- Cannot be resold or transferred
- Digital product with no physical form
- Submitted to government authorities
- Operational costs incurred immediately
Related Resources
Before making your purchase, review these important resources:
Frequently Asked Questions
Can I get a refund if I don't use my SGAC?
No. The SG Arrival Card is non-refundable regardless of whether you use it or not. Usage doesn't affect the final nature of your payment.
What if I made a mistake in my application?
Please contact our support team immediately. We may be able to help correct errors, but cannot guarantee refunds. This is why it's critical to verify all information before payment.
When will I receive my SGAC approval?
We provide your SGAC approval before your stated travel date. The exact timeline depends on when we receive your complete application and how close your travel date is.
Is the service really 100% non-refundable?
Yes. There are absolutely no exceptions. Once payment is processed, it is completely final and cannot be reversed under any circumstances whatsoever.
Can I get a refund if Singapore denies my visa?
No. Our SGAC service fee is separate from your Singapore visa application result. A visa denial does not entitle you to a refund of the SGAC service.
Final Important Statement
By proceeding with payment for the SG Arrival Card, you acknowledge and accept that this is a final, non-refundable purchase. There are no circumstances, exceptions, or conditions under which a refund will be issued after payment is processed. Payment confirms your understanding and acceptance of this policy. If you have any doubts or questions, please contact us before making your payment.
Ready to Proceed?
After reviewing this policy and understanding that it's a final, non-refundable purchase, you can proceed with your SG Arrival Card application.
Get Your SG Arrival CardThis policy is effective immediately and applies to all SG Arrival Card purchases.
Last updated: January 2025 | Questions?